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A few practical facts about the computer behind the screen — what it is, what survives between sessions, and who can see it.

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Ubuntu or Windows

You choose your assistant’s operating system when you hire it, in the Computer section of the hire form: a virtual machine running Ubuntu (the default) or Windows. Pick based on the software world your assistant will live in. If its work leans on Windows-only applications, choose Windows; otherwise Ubuntu is a great default. Day to day the experience is identical — same browser work, same file handling, same live screen in Meet calls. The choice is fixed after hiring, so it’s worth a moment’s thought up front.

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Always its machine, even when it’s asleep

Your assistant doesn’t sit at its desk around the clock — the computer comes to life when there’s work to do and rests when there isn’t. What makes it its machine is that everything persists:
  • Its workspace lives on dedicated storage that belongs to that assistant alone. Files, downloads, installed tools, and half-finished work are all there the next time it sits down.
  • When the machine rests, the workspace is safely archived; when work resumes, it’s restored automatically. You never manage any of this — from your side, the assistant simply always has its computer.
Waking is quick, and the platform hides the seams: calls connect voice-first while the desktop spins up behind the scenes, and the screen view unlocks mid-call the moment it’s ready.

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Private by design

  • One assistant, one machine. Assistants don’t share desktops or storage — each teammate’s files and sessions are isolated from every other’s.
  • Viewing is gated. The live desktop is only reachable through your Console session, during your call with your assistant. There’s no public window into its screen.
  • Control is opt-in and explicit. Watching is read-only; taking the mouse and keyboard is a separate, deliberate toggle — and your assistant is notified the moment either starts or stops.
  • Credentials stay out of sight. Secrets your assistant uses (email, integrations) are injected securely at runtime — they’re not sitting in files on the desktop, and they’re never exchanged over a shared screen.

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Frequently asked

Do I need to set the computer up? No. It arrives ready — browser, tools, and workspace included. If a job needs new software, your assistant installs it itself. Does the computer cost extra? There’s no separate desktop fee — the machine is part of your assistant. Work it does there consumes normal usage credits, the same as any other work. Can it use my computer instead? Not by default — that’s a separate, optional feature where you explicitly link your own machine. Out of the box, your assistant works on its computer and, at most, watches your screen share while guiding you on yours.