There’s a second, separate way to use Teams: an assistant can act through
its own connected Microsoft 365 account (the same account as its
mailbox) — appearing as that user rather than the shared
app. That path is part of the workspace connection and is documented under
Workspace → Teams.
Setup
A Microsoft admin installs the Unify Teams app into your organization’s Teams. Once it’s installed, every assistant in the org — and your coordinator — is reachable through it; there’s nothing to configure per assistant.Messaging
- 1:1 chat — message the Unify app in Teams and your coordinator picks up the conversation.
- Group chats — add the app to a group chat and @mention it to bring it in; it replies in the same conversation.
- Channels — @mention the app in a channel and it replies in the thread, keeping channels tidy.
Reaching a specific teammate
Because the app is shared, addressing works like Slack:- In a channel or group chat, @mention the app and include the teammate’s
name to reach a specific assistant (for example,
@Unify Alex, can you…). @mention it with no name and the message goes to your coordinator, who can hand off from there. - In a 1:1 chat, messages go to your coordinator — there’s no name to add, so naming a teammate isn’t used here.
Teams only delivers channel and group-chat messages to the app when it’s
@mentioned, so remember the mention when you want the assistant to see a
message in a shared space. In a 1:1 chat every message is delivered.
Good to know
- Your assistant only speaks in a channel when it’s mentioned or directly relevant — it won’t spam your team’s conversations.
- It’s the same assistant across every surface: a task you discussed in Teams can be delivered over email, and vice versa.
- Meetings are separate from the app. Your assistant can join and host Teams meetings — see Meetings for joining, and Workspace → Teams for creating and scheduling them.