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Your assistant can send and receive email from a real mailbox — replying in threads, handling attachments, and looping in cc’d colleagues, just like any teammate.
If this is your T-W1N (your digital twin): its address is platform-managed and already set up — there’s nothing to create or configure. T-W1N’s address is shared across the platform, and mail you send to it reaches your T-W1N because your own contact details are verified — which is why verifying them matters.That’s separate from T-W1N working inside your mailbox through your workspace connection: mail it sends from there goes out as you, from your account. The setup below is for hired teammates.

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How your assistant gets an email address

Your assistant uses a Google (Gmail) or Microsoft (Outlook / Microsoft 365) account that you connect for it. There’s no synthetic address — it’s a real mailbox, which means email from your assistant lands like email from a person.
1

Create an account for your assistant

For a hired assistant, create a brand-new Google or Microsoft account that belongs to the assistant (for example, alex.assistant@yourcompany.com). Don’t connect your own personal account to a hired assistant.
2

Connect it in the Console

In your assistant’s Contact Details, choose Configure next to Email, pick Google Workspace or Microsoft 365, and sign in with the assistant’s account.
3

Choose what to grant

Email is the essential piece; you can also grant Calendar, Drive, Contacts, Tasks, Teams, or SharePoint access at the same time to unlock more of your assistant’s capabilities.
Connecting email is free — there are no setup or monthly credit costs for email contacts. This connection is your assistant’s workspace connection — the same sign-in that enables email also unlocks calendar, files, contacts, and tasks, depending on what you grant.

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What your assistant can do with email

  • Receive and read — email its address and it reads the message, the thread history, and any attachments.
  • Reply in-thread — replies stay in the same conversation, with proper threading, so email clients group everything correctly.
  • Reply-all — when a thread has several people on it, your assistant can keep everyone in the loop.
  • Send fresh emails — with to, cc, and bcc recipients, and attachments.
  • Email people for you — ask your assistant to “email the venue and ask about availability” and it drafts, sends, and watches for the reply.

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Email in the flow of work

Email is your assistant’s channel of choice for anything long-form: reports, summaries, documents. It’s also where your T-W1N checks in if you’ve been away from the platform for a while — those come from your T-W1N rather than a hired teammate, and stop as soon as you ask.
You don’t have to manage the mailbox. Your assistant watches its inbox and responds to new mail on its own — the connected account is simply where its email lives.