The Transcripts pane
The Transcripts pane (in the Brain section of your assistant’s page) is the consolidated archive: “every conversation across chat, email, call, SMS, and WhatsApp in one consolidated thread” — plus Slack and Discord. Where Chat is the live thread between you and your assistant, Transcripts is the historian’s view of everything, with everyone.Browsing
- Pick a channel. The channel rail filters the record to one medium — Chat, Email, Call, SMS, WhatsApp, Slack, Discord — or All for the full stream. Calls of every kind (Unify Meet, phone, WhatsApp calls, Google Meet, Teams meetings) are gathered under Call.
- Switch layout. Threads mode groups the record into conversations — an email thread, a call, an SMS exchange — each showing its subject, channel, message count, and participants. Feed mode is a reverse-chronological stream of individual messages, best for scanning what happened recently; click any entry to open its thread.
- Search content. One search box spans every channel at once — subjects, participant names, and message bodies. A phrase you half remember from “some email or maybe a text” is findable either way.
Reading a thread
Open a thread and you get the full exchange: every message with its sender, recipients, and timestamp — email bodies rendered in full under their subject, call conversations as spoken turn by spoken turn, message threads as they unfolded. A copy button on each message grabs its text. This is where a hired teammate’s work as a liaison becomes inspectable: the thread it ran between the contractor and the tenant reads like any email thread — except your teammate was the one holding it.Call recordings
Voice calls — Unify Meet, phone, and WhatsApp calls — are recorded automatically, in addition to being transcribed. When a recording is ready, a link is attached to the conversation, so you can listen back to exactly what was said rather than trusting the transcript alone.One record, three windows
The same underlying record powers three views, each tuned to a job:| Window | Best for |
|---|---|
| Chat | The live conversation between you and your assistant, right now |
| Chat’s Search conversation | Finding something in your thread — with date, sender, and attachment filters |
| Transcripts | The full cross-channel archive — everyone your assistant talks to, everywhere |