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Once your assistant has a phone number, SMS just works — text the number and your assistant texts back.

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Setup

SMS shares the assistant’s phone number, so there’s nothing extra to configure. If you’ve added a phone number to your assistant, you can already text it. If not, see Setting up channels.

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What it’s like

  • Texts feel like texts. Your assistant writes short, natural messages — and if it has a lot to say, it splits things into a few quick texts rather than sending you a wall of words.
  • It’s the same conversation. Text “how’s that report coming?” and your assistant knows exactly which report, even if you asked for it over email last week.
  • It can text first. Ask your assistant to remind you about something by text, or to message you when a task is done.

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Good to know

  • SMS is text only — for photos, documents, and voice notes, use WhatsApp or email instead.
  • Like calls, SMS is for people your assistant knows. A text to one of T-W1N’s shared numbers from an unrecognized number gets an automated reply rather than a conversation. On an assistant’s own number the text reaches it, but the sender lands as a contact with responses switched off — your assistant tells you about them and asks how to handle it instead of replying.