> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone calls

> Call your assistant — or have it call you — on a real phone number

Your assistant can have its own dedicated phone number. Once it does, phone
calls work exactly the way you'd expect: dial the number and your assistant
answers in its own voice; ask it to call you and your phone rings.

## Getting your assistant a number

Numbers are provisioned from your assistant's **Contact Details** in the
Console — see [Setting up channels](/communication/setup) for the full
walkthrough. In short:

1. Verify **your own** phone number under **Account → Contact Info** (you'll
   receive a 6-digit code by SMS).
2. In your assistant's Contact Details, choose **Add phone**, pick the country
   the number should be based in, and create it.

Numbers are currently available in: **United States, United Kingdom,
Australia, Canada, Finland, Netherlands, Puerto Rico, Thailand, and Poland**.

<Note>
  Phone numbers have a one-time setup cost and a small monthly fee, paid in
  credits. The exact amounts are shown in the Console before you confirm.
</Note>

## Calling your assistant

Dial its number from your phone. Your assistant picks up and talks with you
naturally — same voice, same memory, same colleague you know from chat.

Calls to the assistant are for **known contacts**. If someone the assistant
doesn't know calls the number, they hear a short message directing them to the
Console instead of reaching your assistant.

## Your assistant calling you (or others)

Ask your assistant to call you — "give me a call in 10 minutes" — and your
phone rings. If you don't pick up, it knows the call went unanswered and
follows up over text instead of leaving you hanging.

Your assistant can also make calls on your behalf: booking appointments,
chasing suppliers, following up with clients. Just tell it who to call and
what to accomplish, and it reports back when it's done.

## What calls are like

* **Natural voice.** Your assistant speaks with the [voice you
  chose](/communication/voice) — you can interrupt it mid-sentence and it
  adapts, just like a person.
* **Concise by design.** On the phone your assistant keeps its answers short
  and conversational rather than reading you essays.
* **It can bring someone in.** Your assistant can add a third person to a call
  when a human handoff is needed.
* **It knows when to hang up.** For quick calls it wraps up with a natural
  goodbye rather than lingering on the line.
* **Calls are recorded.** Recordings and transcripts are linked to the
  conversation — see [Recordings &
  transcripts](/communication/recordings-and-transcripts).

<Tip>
  During a call, your assistant generally won't text you at the same time —
  with a few sensible exceptions, like sending a link or a document that's
  easier to read than to hear.
</Tip>