> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Every way to talk to your assistant

Your assistant isn't locked inside an app. You can reach it — and it can reach
you — over all the channels you already use every day. Message it on WhatsApp
from the train, forward it an email, call its phone number, or bring it into a
video call and share your screen. However you get in touch, it's the same
assistant with the same memory of everything you've discussed.

## Channels at a glance

| Channel                                                 | You → Assistant        | Assistant → You              | Setup needed               |
| ------------------------------------------------------- | ---------------------- | ---------------------------- | -------------------------- |
| [Console chat](/communication/console-chat)             | Yes                    | Yes                          | None — works immediately   |
| [Unify Meet](/communication/unify-meet) (browser calls) | Yes                    | Yes — it can ring you        | None — works immediately   |
| [Phone calls](/communication/phone-calls)               | Yes                    | Yes                          | Assistant phone number     |
| [SMS](/communication/sms)                               | Yes                    | Yes                          | Assistant phone number     |
| [WhatsApp](/communication/whatsapp)                     | Yes                    | Yes                          | WhatsApp contact           |
| [Email](/communication/email)                           | Yes                    | Yes                          | Connected Gmail or Outlook |
| [Slack](/communication/slack)                           | Yes                    | Yes                          | Slack app install          |
| [Microsoft Teams](/communication/microsoft-teams)       | Yes                    | Yes                          | Microsoft 365 connection   |
| [Discord](/communication/discord)                       | Yes                    | Yes                          | Discord ID on your profile |
| [Google Meet & Teams meetings](/communication/meetings) | Invite it to a meeting | It can create Teams meetings | Meeting link               |

## Two channels work out of the box

The moment your assistant exists, you can [chat with it in the
Console](/communication/console-chat) and [talk to it on Unify
Meet](/communication/unify-meet) — voice and video calls right in your browser,
with screen sharing in both directions. Everything else takes a couple of
minutes of one-time setup.

## Setting up the other channels

Setup follows the same pattern for every channel, and is covered in detail in
[Setting up channels](/communication/setup):

<Steps>
  <Step title="Verify your own contact details">
    Add and verify your phone number or WhatsApp number under
    **Account → Contact Info**. This is how the platform knows an incoming
    message or call is really from you.
  </Step>

  <Step title="Give your assistant the channel">
    Open your assistant's **Contact Details** and add a phone number, WhatsApp
    contact, or connected email account.
  </Step>

  <Step title="Say hello">
    Send a first message or make a first call. Your assistant will pick up the
    conversation from wherever you left off on any other channel.
  </Step>
</Steps>

<Tip>
  Not sure where to start? Just ask your assistant. Setting up its own email,
  phone number, or WhatsApp is something it can walk you through step by step —
  the easiest way is to hop on a call and share your screen.
</Tip>

## One assistant, one conversation

Channels are doorways, not silos. If you discuss a project over email in the
morning, you can text your assistant "any update on that?" over SMS in the
afternoon — it knows exactly what you mean. Your assistant keeps a single,
continuous relationship with you across every channel.

A few things that hold everywhere:

* **It matches your language.** Write to your assistant in any language and it
  replies in kind.
* **It knows who's who.** Each person your assistant talks to is a
  [contact](/communication/contacts), with their own phone number, email,
  WhatsApp, and preferences.
* **It respects boundaries.** People can be marked as do-not-contact, and your
  assistant will never message them.
* **It can follow up.** If a conversation goes quiet, your assistant may send a
  friendly follow-up email. You can opt out any time by asking it to stop.

## What's in this section

<CardGroup cols={2}>
  <Card title="Console chat" icon="message" color="#2f9d97" href="/communication/console-chat">
    Text chat with file attachments, reactions, and voice input.
  </Card>

  <Card title="Unify Meet" icon="video" color="#c95f5a" href="/communication/unify-meet">
    Browser voice & video calls with two-way screen sharing.
  </Card>

  <Card title="Phone calls" icon="phone" color="#cf9a3e" href="/communication/phone-calls">
    Real phone calls with a natural, human-sounding voice.
  </Card>

  <Card title="SMS" icon="message-sms" color="#4f7fa8" href="/communication/sms">
    Text your assistant like you'd text a colleague.
  </Card>

  <Card title="WhatsApp" icon="whatsapp" color="#25D366" href="/communication/whatsapp">
    Messages, media, reactions, and WhatsApp voice calls.
  </Card>

  <Card title="Email" icon="envelope" color="#6e4a86" href="/communication/email">
    Full email conversations from a real mailbox.
  </Card>

  <Card title="Slack" icon={<svg viewBox="0 0 256 256" xmlns="http://www.w3.org/2000/svg"><path d="M53.84 161.32c0 14.83-11.99 26.82-26.82 26.82-14.83 0-26.82-11.99-26.82-26.82 0-14.83 11.99-26.82 26.82-26.82h26.82v26.82zm13.41 0c0-14.83 11.99-26.82 26.82-26.82 14.83 0 26.82 11.99 26.82 26.82v67.05c0 14.83-11.99 26.82-26.82 26.82-14.83 0-26.82-11.99-26.82-26.82v-67.05z" fill="#E01E5A"/><path d="M94.07 53.64c-14.83 0-26.82-11.99-26.82-26.82C67.25 11.99 79.24 0 94.07 0c14.83 0 26.82 11.99 26.82 26.82v26.82H94.07zm0 13.61c14.83 0 26.82 11.99 26.82 26.82 0 14.83-11.99 26.82-26.82 26.82H26.82C11.99 120.89 0 108.9 0 94.07c0-14.83 11.99-26.82 26.82-26.82h67.25z" fill="#36C5F0"/><path d="M201.55 94.07c0-14.83 11.99-26.82 26.82-26.82 14.83 0 26.82 11.99 26.82 26.82 0 14.83-11.99 26.82-26.82 26.82h-26.82V94.07zm-13.41 0c0 14.83-11.99 26.82-26.82 26.82-14.83 0-26.82-11.99-26.82-26.82V26.82C134.5 11.99 146.49 0 161.32 0c14.83 0 26.82 11.99 26.82 26.82v67.25z" fill="#2EB67D"/><path d="M161.32 201.55c14.83 0 26.82 11.99 26.82 26.82 0 14.83-11.99 26.82-26.82 26.82-14.83 0-26.82-11.99-26.82-26.82v-26.82h26.82zm0-13.41c-14.83 0-26.82-11.99-26.82-26.82 0-14.83 11.99-26.82 26.82-26.82h67.25c14.83 0 26.82 11.99 26.82 26.82 0 14.83-11.99 26.82-26.82 26.82h-67.25z" fill="#ECB22E"/></svg>} href="/communication/slack">
    DMs and channel mentions in your workspace.
  </Card>

  <Card title="Microsoft Teams" icon={<svg viewBox="0 0 256 239" xmlns="http://www.w3.org/2000/svg"><path d="M178.56 89.3h66.13A11.31 11.31 0 0 1 256 100.61v60.23a41.57 41.57 0 0 1-41.57 41.57h-.2a41.57 41.57 0 0 1-41.58-41.57v-65.63a5.91 5.91 0 0 1 5.91-5.91z" fill="#5059C9"/><circle fill="#5059C9" cx="223.26" cy="50.6" r="26.79"/><circle fill="#7B83EB" cx="139.91" cy="38.7" r="38.7"/><path d="M191.51 89.3H82.35a10.93 10.93 0 0 0-10.91 11.45v68.7a64.57 64.57 0 0 0 65.49 68.69 64.57 64.57 0 0 0 65.49-68.69v-68.7a10.93 10.93 0 0 0-10.91-11.45z" fill="#7B83EB"/><path d="M10.91 53.58h109.15a10.91 10.91 0 0 1 10.91 10.91v109.15a10.91 10.91 0 0 1-10.91 10.91H10.91A10.91 10.91 0 0 1 0 173.65V64.49a10.91 10.91 0 0 1 10.91-10.91z" fill="#4D55BD"/><polygon fill="#FFFFFF" points="94.21 95.12 72.39 95.12 72.39 154.54 58.49 154.54 58.49 95.12 36.77 95.12 36.77 83.6 94.21 83.6"/></svg>} href="/communication/microsoft-teams">
    Chats, group chats, channels, and meetings.
  </Card>

  <Card title="Discord" icon="discord" color="#5865F2" href="/communication/discord">
    DMs and server channels.
  </Card>

  <Card title="Meetings" icon={<svg viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg" fill="#00897B"><path d="M5.53 2.13 0 7.75h5.53zm.398 0v5.62h7.608v3.65l5.47-4.45c-.014-1.22.031-2.25-.025-3.46-.148-1.09-1.287-1.47-2.236-1.36zM23.1 4.32c-.802.295-1.358.995-2.047 1.49-2.506 2.05-4.982 4.12-7.468 6.19 3.025 2.59 6.04 5.18 9.065 7.76 1.218.671 1.428-.814 1.328-1.64v-13a.828.828 0 0 0-.877-.825zM.038 8.15v7.7h5.53v-7.7zm13.577 8.1H6.008v5.62c3.864-.006 7.737.011 11.58-.009 1.02-.07 1.618-1.12 1.468-2.07v-2.51l-5.47-4.68v3.65zm-13.577 0c.02 1.44-.041 2.88.033 4.31.162.948 1.158 1.43 2.047 1.31h3.464v-5.62z"/></svg>} href="/communication/meetings">
    Your assistant joins Google Meet and Teams meetings.
  </Card>

  <Card title="Setting up channels" icon="sliders" color="#e85a8e" href="/communication/setup">
    Contact details, verification, and channel costs.
  </Card>

  <Card title="Your assistant's voice" icon="waveform-lines" color="#ffb24a" href="/communication/voice">
    Pick, preview, or design the voice it uses on calls.
  </Card>

  <Card title="How your assistant communicates" icon="wand-magic-sparkles" color="#6e4a86" href="/communication/behavior">
    When it speaks up, when it stays quiet, and how to steer it.
  </Card>

  <Card title="Contacts" icon="address-book" color="#3c8f86" href="/communication/contacts">
    Everyone your assistant knows, with per-person response policies.
  </Card>

  <Card title="Transcripts & recordings" icon="file-audio" color="#4f7fa8" href="/communication/recordings-and-transcripts">
    Every conversation on every channel, in one consolidated record.
  </Card>
</CardGroup>