> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Give your assistant a real mailbox

Your assistant can send and receive email from a real mailbox — replying in
threads, handling attachments, and looping in cc'd colleagues, just like any
teammate.

## How your assistant gets an email address

Your assistant uses a **Google (Gmail) or Microsoft (Outlook / Microsoft 365)
account** that you connect for it. There's no synthetic address — it's a real
mailbox, which means email from your assistant lands like email from a person.

<Steps>
  <Step title="Create an account for your assistant">
    For a hired assistant, create a **brand-new** Google or Microsoft account
    that belongs to the assistant (for example,
    `alex.assistant@yourcompany.com`). Don't connect your own personal
    account to a hired assistant.
  </Step>

  <Step title="Connect it in the Console">
    In your assistant's **Contact Details**, choose **Configure** next to
    Email, pick Google Workspace or Microsoft 365, and sign in with the
    assistant's account.
  </Step>

  <Step title="Choose what to grant">
    Email is the essential piece; you can also grant Calendar, Drive,
    Contacts, Tasks, Teams, or SharePoint access at the same time to unlock
    more of your assistant's capabilities.
  </Step>
</Steps>

<Note>
  **T-W1N, your digital twin, is the exception**: it's meant to act on *your*
  behalf, so you connect your own account to it. Its contact details are
  platform-managed — there's nothing to create or configure.
</Note>

Connecting email is free — there are no setup or monthly credit costs for
email contacts.

This connection is your assistant's [workspace
connection](/workspace/overview) — the same sign-in that enables email also
unlocks calendar, files, contacts, and tasks, depending on what you grant.

## What your assistant can do with email

* **Receive and read** — email its address and it reads the message, the
  thread history, and any attachments.
* **Reply in-thread** — replies stay in the same conversation, with proper
  threading, so email clients group everything correctly.
* **Reply-all** — when a thread has several people on it, your assistant can
  keep everyone in the loop.
* **Send fresh emails** — with to, cc, and bcc recipients, and attachments.
* **Email people for you** — ask your assistant to "email the venue and ask
  about availability" and it drafts, sends, and watches for the reply.

## Email in the flow of work

Email is your assistant's channel of choice for anything long-form: reports,
summaries, documents. It's also how your assistant gently follows up if you've
gone quiet on something that needs your input — and if you'd rather it didn't,
just tell it to stop the follow-ups.

<Tip>
  You don't have to manage the mailbox. Your assistant watches its inbox and
  responds to new mail on its own — the connected account is simply where its
  email lives.
</Tip>