> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts

> Everyone your assistant knows, and how it treats each of them

Your assistant doesn't just exchange messages — it maintains
relationships. Every person it deals with is a **contact**: who they are,
how to reach them, what's been discussed, and how your assistant should
behave toward them. The **Contacts** pane (in the Brain section of your
assistant's page) is the directory of all of it — *"people your teammate
remembers, with the context it keeps on each."*

## The directory

Contacts appear as a searchable card grid. Each card gives you the
essentials at a glance: name and job title, email, timezone, tags — and a
small status dot showing whether your assistant **auto-responds** to this
person or not. Search by name, job title, or email; filter by tags to
slice the directory into groups you've defined ("suppliers", "board",
"tenants").

Contacts marked as **system contacts** are the ones the platform maintains
for you automatically — you, and (in an organization) your colleagues.

## Inside a contact

Click any card for the full picture your assistant holds:

* **Channels** — email, phone, WhatsApp, Discord, Slack — everywhere this
  person can be reached, which is also what determines
  [where your assistant can contact them](/communication/overview).
* **Bio** — who this person is, in your assistant's own notes.
* **Rolling summary** — a living digest of your assistant's dealings with
  them, kept current as conversations happen.
* **Should respond** and **Response policy** — the behavioral controls:
  whether your assistant may message this person at all, and the standing
  instructions for how to engage them (tone, boundaries, topics to avoid,
  escalation rules).

The response machinery is worth understanding — it's how a teammate that
[can talk to anyone](/hiring/liaison) stays safe doing so. A contact with
responses switched off is a hard line: your assistant cannot message them,
whoever asks. Unknown senders start in exactly that state until vetted.

## Growing and editing

The directory largely **builds itself**: people your assistant encounters
become contacts, details get filled in as they're learned, and summaries
update automatically. You can also curate directly:

* **Add contact** creates one by hand; **Edit** in the detail drawer opens
  the full form — names, channels, bio, tags, response settings.
* Or just tell your assistant: "add Dana from Acme, her email is…",
  "never discuss pricing with contractors", "stop responding to that
  recruiter." Instructions like these update the relevant contact's
  details and policy.

## Personal and shared

An assistant on [teams](/teams/shared-context) sees team-shared contacts
alongside its personal ones, merged into a single directory — so a
specialist serving the repairs team works from the team's shared
relationships, not a private copy.